Welcome to FTD Clothing (“Fresh to Death,” “FTD,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
Information We Collect
We may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party payment providers)
- Order history
- Device and browser information
- IP address
- Website usage through cookies and analytics
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send shipping updates
- Improve our website and customer experience
- Prevent fraud
- Send promotional emails and exclusive product releases (you may unsubscribe at any time)
Information Sharing
FTD Clothing does not sell or rent your personal information. We only share information with trusted service providers necessary to operate our business, including payment processors, shipping carriers, and website service providers.
Data Security
We use industry-standard security measures to protect your personal information. While no online system is completely secure, we continuously work to safeguard your data.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Shipping Policy
FTD Clothing proudly ships throughout the United States, with international shipping available in select countries.
Processing Time
Orders are processed within 1–3 business days.
Shipping Times
- Standard Shipping: 3–7 Business Days
- Expedited Shipping: 2–3 Business Days
- International Shipping: 7–21 Business Days
Processing times may increase during holidays, sales, or limited-edition drops.
Customers will receive a tracking number once the order ships.
FTD Clothing is not responsible for delays caused by shipping carriers, weather, customs processing, or incorrect shipping information provided by the customer.
Returns & Exchanges
Customer satisfaction matters to us.
Return Window
Returns and exchanges are accepted within 30 days of delivery.
Items must be:
- Unworn
- Unwashed
- Free of odors
- In original condition
- With original tags attached
Non-Returnable Items
- Final Sale items
- Gift Cards
- Limited Edition Drops
- Customized or personalized products
Refunds are issued to the original payment method after inspection.
Shipping costs are non-refundable unless the item arrives damaged or we shipped the incorrect product.
Refund Policy
Once your return is received and inspected, you will receive an email confirming approval or denial of your refund.
Approved refunds are typically processed within 5–10 business days, depending on your financial institution.
